🛍️ E-Commerce Store Policies for Clothing & Shoes

📦 Shipping & Delivery Policy

  • Processing Time: Orders processed and dispatched within 1–2 business days.
  • Delivery Timelines: Domestic orders typically delivered in 3–7 business days after dispatch; international orders within 7–10 days.
  • Shipping Charges:
    • Free shipping on orders above ₹1000.
    • Orders below this incur a nominal fee of ₹99.
  • Order Tracking:
    • Customers receive a tracking link by email/SMS after dispatch.
    • Order status also available in the ‘My Orders’ section.
  • Cash on Delivery (COD):
    • Available for eligible pin codes 
    • A handling fee of ₹100 may apply.

🛒 Purchase Policy

  • Order Confirmation: Customers get email/SMS confirmation after successful payment, including estimated delivery and itemized details.
  • Order Modification: Orders cannot be modified.
  • Product Information:
    • All product details and photos are as accurate as possible.
    • Color variations may occur due to display differences.
  • Product Availability: Orders subject to stock availability. If unavailable, a full refund is processed within 2–3 business days.
  • Payment Methods: Accepts Credit/Debit Cards, Net Banking, UPI, wallets, and COD.

🔁 Return & Exchange Policy

  • Return/Exchange Eligibility:
    • Returns/exchanges accepted within 7 days of delivery for unworn, unwashed, unused items with tags and original packaging.
  • Non-Returnable Items:
    • Shoes, Jewelry, Socks, Innerwear, lingerie, socks, customized products, and items marked “non-returnable” unless defective.
  • Process:
    • Request via ‘My Orders’ or by contacting support.
    • Reverse pickup arranged within 2–5 business days (or self-ship option).
    • Refunds/exchanges initiated after a successful quality check.
  • Exchange Policy:
    • Exchanges subject to size/color availability; if not available, a refund will be issued.

💸 Refund Policy

  • Refund Timelines:
    • Prepaid Orders: Refunded to the original payment source within 3–5 business days after product passes QC.
    • COD Orders: Refund via NEFT/UPI/bank transfer within 5–7 business days after receiving bank details.
  • Refund Method:
    • Credited to original payment method or as store credit if preferred.
  • Refund Amount:
    • Shipping charges are non-refundable unless the product is defective/wrong.
  • Store Credit:
    • Instant store credit option available for faster resolution and future purchases.

❌ Cancellation Policy

  • Customer Cancellations:
    • Orders can be canceled before dispatch through ‘My Orders’ or support.
    • Shipped orders cannot be canceled but can be returned once delivered.
  • Store Cancellations:
    • Store may cancel orders due to unavailability, errors, or suspected fraud; full refund processed promptly.
  • Refunds for Canceled Orders:
    • Processed within 2–4 business days to original payment method/store credit.

📞 Customer Support

  • Contact Channels:
    • Email: info@brandsloot.in
    • Phone: +91 95132 60000
  • Operational Hours:
    • Monday–Saturday, 10:00 AM–7:00 PM IST.
  • Response Commitment:
    • Email replies within 48 hours, phone/chat queries answered during working hours.